Frequently Asked Questions
Welcome to our FAQ hub; designed to help you feel informed, empowered, and excited as you plan your next magical vacation with us. Have a question that’s not listed here? Just reach out.
We’re always happy to help.
About Our Agency
Reach for the Magic Destinations is an inclusive, boutique travel agency based in Wausau, Wisconsin. We help families, couples, and groups plan Disney, Universal, cruise, and all-inclusive vacations with less stress and more togetherness. We invite you to read through to find answers to your questions about working with a travel agent as well as our travel agency!
​
What happens during a Vacation Conversation?
A Vacation Conversation is our version of a relaxed consultation call. We’ll talk about who’s traveling, what you’re dreaming about, your budget comfort zone, must-dos, and any accessibility, sensory, or dietary needs we should keep in mind. We’ll also walk you through how we work, what our planning services include, and any applicable professional planning fees. You can ask questions, share concerns, and get a feel for whether we’re the right fit. By the end of the call, you’ll know your next steps - whether that’s moving forward with a proposal or taking some time to think things over.
​
Are you employees of Disney, Sandals, or some other place I want to vacation with?
Nope! Reach for the Magic Destinations is a boutique travel agency and independently owned small business. We are not affiliated with or employed by Disney, Universal, or any specific supplier. Our team of Travel Advisors are independent contractors who plan and book vacations through the agency under a shared mission of kindness, connection, and exceptional service.
​
How do you get paid?
For many of our travel advisors, planning services are complimentary when you book your vacation with them. Some advisors do charge professional service fees based on destination or service level. We are paid a commission by the travel supplier after you travel, not for providing quotes. That means your advisor is only compensated if a trip is booked and completed.
​
Note: we do not earn commission on 1- and 2-day Disney theme park tickets or 1-day 1-park Universal tickets.
​
Do I have to live near you to work with you?
Not at all! We work with clients across the United States. Most of our planning is done via email, phone calls, or video meetings, so you can get expert guidance no matter where you live.
​
Can you work with clients outside of Wisconsin?
Yes, we work with clients across the United States. While our agency is based in Wausau, Wisconsin, most of our planning is done virtually through email, online forms, and Zoom or phone-based Vacation Conversations. You’ll still receive the same level of care, customized recommendations, and support no matter where you live. As long as you’re comfortable working together online, we can plan your vacation from wherever you call home.
*Please note that due to Seller of Travel licensing, we are unable to work with residents of Hawaii and California.​
Planning & Booking Process
How far in advance should I start planning my vacation?
It depends on your destination, but we recommend reaching out 6–12 months in advance for most vacations. This gives you access to the best pricing, availability, and time to plan at your own pace. Last-minute travel is sometimes possible; we’ll be honest about what’s realistic!
​
Why do you ask so many questions before booking?
It’s not just about price; it’s about getting the right fit. We want to understand your preferences, budget, travel style, and wish list so we can recommend the best options. Every vacation is personal, and we plan it that way.
​
How do I pay for my vacation?
Once your trip is ready to book, your advisor will securely process your credit card through the travel supplier’s designated system. You’ll see the charge appear directly from the supplier or tour operator (such as Disney, Universal, Royal Caribbean, etc.). We never hold or process your payment directly.
​
Do you offer payment plans?
Many travel suppliers allow you to pay a deposit up front and the balance later, often 30–90 days before travel. Your advisor will go over your specific payment schedule so you can plan confidently.
​
Do you book airfare?
Some of our advisors can book airfare when it’s bundled with a vacation package. In most cases, we recommend clients book flights directly so you can use points, choose seat preferences, or monitor flexible pricing. We’ll help you select the best arrival/departure times and airports based on your vacation plans.
​
What if I only need theme park tickets?
We can help! The level of service included may vary by advisor, but many of our team members offer support for ticket-only purchases. Reach out to discuss your options.
Services, Fees & Support
Do you charge a fee?
Some of our advisors do, depending on the destination and level of planning support provided. Others do not. This covers the time, care, and expertise we put into researching options, building itineraries, tracking promotions, and supporting you before and after you travel. Our fees vary based on the trip type and level of service, and we’ll always discuss them upfront during your Vacation Conversation (our version of a consultation call). There are no surprise charges - if a planning fee applies to your trip, you’ll know exactly what it is and what it includes before you decide to move forward.
​
Will you try to upsell me?
Nope. Our recommendations are always based on your vacation goals, not what earns us more. We’ll explain options that best match your travel style and budget, and why they might be worth considering. You’re always in control of what you wish to book for your vacation.
​
Can I handle some of the planning myself?
Absolutely. You choose how involved you want to be. Some clients love handling dining reservations or research, while others prefer a hands-off experience. Most fall somewhere in between. We’ll meet you where you’re at and work together to create a vacation that fits your preferences.
​
Do you book group trips or multi-generational travel?
Yes! We love helping families and friend groups travel together. We’ll support you with room coordination, dining logistics, and all the little things that make big trips go smoothly.
​
Can you help if we have sensory, dietary, or other specific needs?
Yes, that’s an important part of what we do. Many of our travelers have sensory sensitivities, anxiety, ADHD, autism, food allergies, or other needs that affect how they experience travel. We’ll talk about what tends to help or hinder you (or your kids), then choose destinations, resorts, ships, and room types with those details in mind. We can flag options like quieter room locations, potential sensory triggers, kid-friendly downtime spots, and dining options that are more allergy-aware or flexible. Our aim is to build a trip that supports your nervous system, not just your bucket list.
​
Do you specialize in LGBTQ+ family travel?
Yes. LGBTQ+ travelers and families are a core part of who we serve. We pay close attention to destination choices, resort and cruise line culture, local laws, and on-the-ground experiences so your trip feels joyful and affirming. Whether you’re planning a first big family vacation, a romantic getaway, or a celebration trip, we’ll help you navigate options with honesty, care, and zero judgment. Our goal is for you to feel seen, respected, and safe - from the first planning email to your welcome-home message.
Changes, Cancellations & Travel Protection
What if I have to cancel or change my vacation?
Life happens...and we’ll help you navigate it. Your reservation will be subject to the change or cancellation policies of the supplier (e.g., Disney, Universal, cruise line, etc.). If you cancel, please note that your advisor will not receive compensation for their time and support, as commission is only paid after travel.
If your Travel Advisor has charged a planning fee, that fee is non-refundable and provides some compensation for the time and care they’ve already dedicated to your vacation. We always appreciate future bookings or referrals as a way to continue the connection and support our small business.
​
Do you recommend travel insurance?
Yes, we highly recommend considering travel protection for every trip; especially when traveling internationally. It can help protect your investment in the event of illness, injury, weather disruptions, baggage delays, or other unexpected circumstances.
​
We are not licensed insurance agents and cannot answer specific questions about coverage. However, we can provide you with plan options available through third-party travel insurance companies as well as through some travel suppliers. It’s always a good idea to review coverage details carefully and contact the insurance provider directly with any questions before purchasing.
​
Do you monitor Disney and Universal special offers?
Yes! If a new offer is released and your reservation qualifies, your advisor will work to apply it and notify you of the savings. Special offers are never guaranteed and are often limited, so flexibility can increase your chances.
Working with Us
How can I contact my Travel Advisor?
Each advisor has their own preferred methods of communication—email, phone, text, or social media. Planning calls are available when needed, and most details can be managed by email for convenience. Your advisor will share their schedule and preferred contact method with you.
​
How do I start working with an advisor?
It all begins with a Vacation Conversation. This quick consultation helps us understand your vacation goals, explain our services, and see if we’re the right fit. You can start yours here: Start Your Vacation Conversation