Certified Accessible Travel Advocate®: What This Means for Your Next Vacation

Planning travel is about people, not just places. We’re thrilled to share that Denise has completed the Certified Accessible Travel Advocate® program with Special Needs Group / Special Needs at Sea. This training equips our team to better serve travelers who use mobility devices, oxygen, or other specialty equipment - on cruises and at hotels and resorts worldwide.

Denise Lang has earned the SNG Certified Accessible Travel Advocate® credential through Special Needs Group—strengthening our support for travelers who use mobility or medical equipment on cruises and land vacations.

What this certification means for you

Proactive, personalized planning. We’ll ask the right questions early - mobility needs, equipment preferences, sensory considerations, dining and room access; so your trip is designed for comfort and ease. Equipment coordination made simple. From wheelchairs and scooters to oxygen and other specialty items, we can arrange reliable rentals delivered directly to your ship, hotel, or resort. Cruise & land expertise. We understand how accessibility works across ships, stateroom categories, ports, transfers, and resorts; so your itinerary fits your needs, not the other way around. Dignity at the center. We use people-first, preference-driven planning to reduce friction, protect privacy, and create a trip that feels welcoming for everyone in your party.

Who can benefit?

• Travelers who use wheelchairs, scooters, walkers, or other mobility aids

• Guests who require oxygen or other medical equipment

• Neurodivergent travelers seeking sensory-aware planning

• Multigenerational families looking to accommodate different comfort levels and energy needs

How the process works

1. Share your goals & needs. We’ll do a brief, judgment-free accessibility check-in (what would make the trip feel comfortable and joyful?).

2. Right-fit recommendations. We’ll match ships, staterooms, resorts, rooms, and routes to your preferences.

3. Coordinate equipment & details. We’ll handle rental logistics and deliveries, then confirm timing with your cruise line or hotel.

   Travel with confidence. You’ll receive clear instructions, contacts, and day-of tips—plus a real human to call if you need a hand.

Why we chose Special Needs Group / Special Needs at Sea

Special Needs Group is a leading global provider of mobility and medical equipment rentals for travelers and is recommended by major cruise lines for service and value. Their network serves cruise ports, hotels, resorts, theme parks, and convention centers, making seamless delivery and pickup possible.

Our Team Commitment

Accessibility isn’t a box to check - it’s part of how we serve. We're actively encouraging our entire Reach for the Magic Destinations team to complete this certification as well. The goal: consistent, thoughtful support no matter which advisor you work with, so every traveler feels welcome, prepared, and confident from the very first conversation.

Ready to plan?

If accessibility has ever felt like a barrier, we’d love to help you feel seen, supported, and excited for what’s ahead.

Start your vacation conversation or call/email your Reach for the Magic Destinations advisor.